VTalk

VTalk adalah IP Based Software Call Center dan Contact Center

VTalk Software Call Center dan Contact Center dapat digunakan untuk :

  1. Layanan Inbound Call
    a.  Customer Service – Layanan Keluhan Pelanggan
    b. Informasi Produk
    c. Order Handling
  2. Layanan Outbound
    a.  Telemarketing / Telesales
    b.  Validasi Data
    c.  Survey
Solusi lainnya Call Center dan Contact Center:
- Jaringan Komputer Agent
- Pengadaan dan Setup Komputer Agent
- Pengadaan dan Setup Softphone
- Pengadaan solusi pulsa dengan tarif kompetitif

Features Software
- Interactive Voice Response (IVR)
- Call Greeting
- Agent Login
- Agent Status Monitoring By Supervisor
- Agent Status Control (ex : Do Not Disturb)
- Agent Transfering
- Blocking Destination Number

- Automatic Call Distribution (ACD)
- Call Transfer
- Agent Activity Log
- Cost Control
- Recording System
- Appointment
- Security Setting
- Report
- Appointment

- Transfering
- Monitor
- Billing by durasi
- Blocking nomor
- Budgeting
- User Management

- Security Setting
- Call Waiting

Info lebih lanjut hubungi :

Marketing VanWellis
021-42872848
marketing@vanwellis.com

Http://www.vanwellis.com