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Ways to Assess Working in a Call Center

Tuesday, October 9th, 2012
These are the motivations for those who plan to work in a Call Center.
Better than average income – investors are quite gratuitous in compensation policies and promotion schemes. This is largely due to the wage difference had the same jobs been given in the country of origin. In most cases these investors actually save anywhere from $2 – $5 an hour per day per agent. They can therefore locally implement bigger base salaries, night-shift differentials, holiday and overtime remunerations, and performance bonuses. An additional 30% to 50% to the take-home pay is quite commonly expected.
Job satisfaction as part of an “elite” group – only about 2.5% to 3.5% of all applicants is ever accepted. English as a second language requires exposure and habitual use, a trait apparently quite common in the upwardly mobile generation that is young, smart, articulate, and yes, sexy. This is regardless of age, education, religion, skin color, physical disability, gender or orientation – the perfect Equal Opportunity Employment.
Economic uplift on a personal, family, and national level – it proved to be a considerable hedge against the recent recession felt in many nations. As a matter of fact, in no other area of the economy was the outlook brighter than in this industry, and coupled with government support, also unbeatably secure.
Only one real requirement. – being conversational in English is all that is needed, imperatively. It is in High School where most students learn the rudiments and complexities of this language: correct grammar, correct syntax, and correct sentence structure. People are English speakers before they become professionals in their respective fields. The ability to express extemporaneously in English has been lost simply because it is not used every day. It is therefore fairly easy to hone the ability back by using it daily, in all circumstances, in all situations, at all times.
The following are considered negative aspects of the job, not to be overlooked:
Safety considerations. – This is of utmost concern, especially for women. The bulk of call center jobs are in the evening to coincide with normal work hours in the United States, where the majority of clientele are. For this reason, it may be necessary to come in, or go home, anytime in between 8:00 in the evening to 4:00 in the morning. This is why the better call centers would (and should!) provide so-called quiet rooms or sleep rooms where agents may catch up some winks while waiting for less fearful conditions on the road. The dangers include over speeding transportation, snatchers, hold uppers, muggers, rapists, and, cases have been reported, killers.
Self-abusive habits. – Entirely the agent’s own undoing, if he so chooses, should he develop behavior detrimental to his health. He could be chain-smoking instead of resting during his long mid-shift break or, as soon as he gets home, be imbibing alcoholic beverage to coax him to sleep.
Disruption of sleep cycle. – It is almost impossible to have a continuous eight hours of sleep regularly; either it has to be shorter or taken in parts, perhaps due to demands of family life or due to the diurnal nature of humans. Some energy may be recovered if a nap is pulled during the one-hour night lunch break or on the two-day weekend.
Change in the eating cycle. – This may be a welcome development, since the stomach is fed when it should be dozing and asleep when it should be growling. No wonder many Call Center Agents readily gain weight.
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